Customer Support
Find technical documentation and service policies
to ensure your business runs smoothly.
Knowledge Base
Find troubleshooting guides, general FAQs, and software configuration steps
Shipping & Warranty
Review our global shipping standards, lead times, and comprehensive hardware warranty terms
FAQS
What should I do if my kiosk is not working?
First, check the power supply, network connection, and connected peripherals (printer, scanner, payment module).
If the issue persists, restart the system or contact Aonkiosk technical support with your device model and issue description.
How can I contact Aonkiosk support team?
You can contact us via:
- Email support (recommended for technical issues)
- Contact form on our website
- After-sales service portal (for enterprise clients)
We typically respond within 24–48 hours.
Do you provide remote technical support?
Yes. For enterprise clients, we provide:
- Remote system diagnostics
- Software configuration support
- Integration troubleshooting
- Firmware update assistance
Do kiosks come with installation instructions?
Yes. Every Aonkiosk product includes:
- Installation manual (PDF / printed)
- Wiring diagram
- Hardware configuration guide
- Software setup instructions (if applicable)
Can I install the kiosk by myself?
Yes, most standard models are designed for plug-and-play installation.
However, floor-standing or payment kiosks may require professional installation depending on:
- Power wiring
- Network setup
- Payment module integration
Global Support Center
Reliable support for your kiosk solutions—covering everything from initial installation to long-term technical troubleshooting.
Support Highlights
- 24/7 Monitoring
- Worldwide On-site
- Instant Updates
- Expert Troubleshooting
Global Coverage Areas
EMEA Support APAC Support Americas Support Technical Base (APAC)
Here for You
Our Valued Clients
Unmatched expert and comprehensive technical support
For both software and hardware, rely on our technical support to deliver a premium product experience."We support our products with the most comprehensive and professional service, ensuring an unparalleled experience both before and after your purchase.
- 24/7 Monitoring
- Professional and efficient
We'd Love To Hear From You
contact us
Find us Here
Room 226, East Block, Nanyuan Keji Building, No. 2-9 MinbaoRoad, Longhua District, Shenzhen City, Guangdong Province
Get In touch
+86 15999943922
info@aonpostech.com
Training Hours
Mon- Fri: 9am- 8pm
Saturday: 10am-4pm
Take the first step, we
will take care for the rest
