Global Reach, Industrial-Grade Protection
Global Shipping with Reliable After-Sales Support
At AONKIOSK, shipping is more than simply delivering a product—it is the final step of our manufacturing process and the beginning of our long-term customer relationship.
Every kiosk is carefully inspected, tested, and securely packaged before leaving our factory. Whether you order a standard model or a fully customized kiosk, we coordinate production, export documentation, packaging, and international logistics to ensure your equipment arrives safely and on schedule.
With years of experience serving customers across North America, Europe, the Middle East, Australia, and Southeast Asia, we work with trusted logistics partners to provide flexible shipping solutions based on your project requirements.
Our commitment does not end when your shipment leaves the factory. We continue to provide technical assistance, replacement parts, and warranty support throughout the product lifecycle.
What You Can Expect from AONKIOSK
Secure Export Packaging
Every kiosk is packed using reinforced export-grade materials. Protective foam, wooden crates, or customized packaging are selected according to the product size and shipping method to minimize transportation risks.
- ISPM-15 Plywood Crates
- Anti-static Sealing
Flexible Worldwide Shipping
We support sea freight, air freight, railway transportation, and international express delivery. Our logistics team recommends the most suitable shipping method based on delivery time, destination, and project budget.
- Sea, Air & Rail Options
- Real-time Tracking
Dedicated Technical Support
Our engineers remain available after delivery to assist with installation guidance, hardware troubleshooting, replacement parts, and warranty services whenever needed.
- CE, FCC, RoHS Certified
- Form E/CO Documents
Shipping Information
Production Lead Time
Standard kiosk models are typically ready for shipment within 15–25 working days after order confirmation.
For OEM or fully customized projects, production time depends on the complexity of customization, usually ranging from 20–40 working days.
Customers will receive production updates throughout the manufacturing process.
International Shipping
We ship worldwide from our manufacturing facility in China.
Shipping options include:
- Sea Freight
- Air Freight
- Railway Transportation
- DHL / UPS / FedEx / TNT Express
Shipping costs are quoted separately according to destination, package dimensions, and delivery requirements.
Customs & Import Duties
Customers are responsible for import duties, VAT, customs clearance fees, or local taxes required by their destination country unless otherwise agreed in the quotation.
Our export team provides all necessary commercial invoices, packing lists, certificates, and shipping documents to simplify customs clearance.
Order Tracking
Once your shipment leaves our factory, tracking information and shipping documents will be provided promptly.
Our sales team will continue monitoring shipment progress until delivery is completed.
Warranty & After-Sales Service
Purchasing industrial self-service kiosks is a long-term investment. That’s why AONKIOSK provides dependable warranty coverage and responsive technical support designed for commercial deployments.
We understand that minimizing downtime is critical for your business. Our after-sales team works closely with customers to identify issues quickly and provide practical solutions.
Our Warranty Service Includes
- Hardware warranty covering manufacturing defects under normal commercial use.
- Remote technical support via email, WhatsApp, Teams, or video conference.
- Replacement parts supplied for confirmed hardware failures during the warranty period.
- Long-term spare parts availability and lifetime technical assistance even after the standard warranty expires.
Unlike consumer electronics, many kiosk issues can be resolved by replacing individual components rather than returning the entire unit, significantly reducing maintenance costs and system downtime.
Whether your project involves one kiosk or hundreds of units, our engineering team remains available to support your equipment throughout its service life.
READY TO SECURE YOUR PROJECT’S GLOBAL DEPLOYMENT?
Discuss how our professional industrial packaging, flexible trade terms (DDP, DAP, CIF),
and reliable global warranty can protect your investment and maximize uptime.
Frequently Asked Questions
Q1: What is the standard warranty period?
A: Most AONKIOSK products include a 12-month limited hardware warranty beginning from the shipment date. Extended warranty options are available for large projects upon request.
Q2: What does the warranty cover?
A: The warranty covers manufacturing defects and hardware failures occurring under normal operating conditions. It includes major hardware components supplied by AONKIOSK but does not cover damage caused by misuse, accidents, unauthorized modifications, or improper installation.
Q3: How do I request warranty service?
A:Simply contact our support team with:
Order number
Product model
Serial number (if available)
Photos or videos showing the issue
A brief description of the problem
Our engineers typically respond within 1–2 business days with troubleshooting steps or a warranty solution.
Q4: Who pays for shipping during warranty service?
A: For confirmed warranty issues, replacement parts are normally provided free of charge. Shipping responsibilities may vary depending on the product, destination, and warranty agreement. Complete return shipping of the entire kiosk is rarely required because most issues can be resolved by replacing individual components.
Q5: Can I purchase spare parts after the warranty expires?
A: Yes. AONKIOSK maintains long-term availability of commonly used spare parts and provides lifetime technical support to help customers keep their kiosks operating efficiently.