As visitor numbers continued to grow, one of Southeast Asia’s largest family entertainment parks began facing a serious operational challenge.
During weekends and public holidays, ticket counters became overcrowded. Long queues not only frustrated guests but also increased labor costs and reduced the park’s ability to maximize ticket sales during peak hours.
The customer approached AONKIOSK looking for a reliable self-service ticketing kiosk solution that could integrate seamlessly with their existing ticketing platform while providing a fast, intuitive purchasing experience for visitors.
After evaluating the project’s requirements, our engineering team recommended the APK21 Ticketing Kiosk, customized specifically for high-volume entertainment environments.
Customer Challenges
Before deploying the kiosks, the park experienced several operational issues:
- Ticket queues often exceeded 25–40 minutes during peak periods.
- Manual ticket counters required additional temporary staff during holidays.
- Visitors abandoned purchases due to excessive waiting.
- Limited counter capacity restricted ticket sales during busy hours.
- Existing ticketing software required seamless hardware integration.
The client wanted more than simply replacing ticket counters—they needed a scalable self-service infrastructure that would continue supporting future growth.
Our Solution
AONKIOSK designed and manufactured a customized version of the APK21 Ticketing Kiosk to match the customer’s workflow and branding requirements.
The solution included:
- 21.5-inch industrial touchscreen
- High-speed thermal ticket printer
- QR code scanner for e-ticket validation
- EMV payment terminal integration
- Receipt printer
- Industrial PC
- Remote monitoring capability
- Custom enclosure with park branding
- Integration with the customer’s ticket management software
Unlike off-the-shelf kiosks, every hardware component was configured according to the customer’s operational process, allowing visitors to purchase tickets, print admission tickets, redeem online bookings, and validate QR codes at a single terminal.
For organizations seeking flexible custom kiosk solutions, this modular design significantly reduced deployment complexity while improving long-term maintainability.
Implementation Process
The project followed a structured deployment approach:
1. Requirement Analysis
Our engineers worked closely with the client’s IT team to understand:
- Existing ticketing software APIs
- Payment gateway requirements
- Visitor traffic analysis
- Installation environment
- Branding guidelines
2. Hardware Customization
The APK21 kiosks were modified to include:
- Custom powder-coated enclosure
- Corporate logo
- Branded user interface
- Anti-vandal industrial components
- Optimized printer configuration
As an experienced self-service kiosk manufacturer, AONKIOSK handled all structural engineering, prototype validation, and factory testing before shipment.
3. Software Integration
Working alongside the customer’s software provider, our engineers completed:
- Ticket database integration
- Real-time payment verification
- QR ticket validation
- Automatic receipt printing
- Remote device monitoring
The integration process ensured zero disruption to the customer’s existing ticketing ecosystem.
Results After Deployment
Within three months of installation, measurable improvements were recorded.
65% Reduction in Queue Time
Visitors completed ticket purchases in under two minutes, significantly reducing congestion at the main entrance.
Lower Operating Costs
The customer reduced the number of temporary ticketing staff required during holidays, lowering labor expenses while maintaining service quality.
Increased Ticket Sales
Because visitors no longer faced long waiting times, impulse purchases increased, particularly during peak tourist seasons.
Higher Customer Satisfaction
Guests appreciated the intuitive touchscreen interface, multiple payment options, and faster entry process.
The park also reported fewer complaints related to ticket purchasing.
Reliable Daily Operation
The industrial-grade APK21 kiosks were designed for continuous commercial use, providing stable operation even during extended opening hours.
Why APK21 Was the Right Choice
Compared with traditional ticket counters, the APK21 platform provides significantly greater operational flexibility.
Key advantages include:
- Faster self-service ticket purchasing
- Reduced labor dependency
- Multiple payment options
- QR code ticket redemption
- Easy software integration
- Modular hardware expansion
- Remote management support
- Durable commercial construction
For entertainment venues, cinemas, museums, transportation hubs, amusement parks, and event organizers, the APK21 offers an efficient way to modernize ticketing operations without replacing existing software systems.
Customer Feedback
“The deployment exceeded our expectations. Visitors adapted to the kiosks immediately, and queue management became significantly easier during weekends. The AONKIOSK engineering team provided excellent support throughout the integration process, making deployment smooth and reliable.”
— Operations Manager, Theme Park (Customer identity withheld by request)
Why Entertainment Venues Choose AonKiosk
At AonKiosk, we specialize in designing and manufacturing custom self-service kiosks tailored to each customer’s operational requirements.
Rather than offering one-size-fits-all hardware, we provide complete OEM and ODM services, including:
- Mechanical design
- Hardware customization
- Peripheral integration
- Industrial manufacturing
- Branding
- Quality testing
- Global delivery
Whether you need a ticket vending kiosk, hotel check-in kiosk, retail payment kiosk, or information kiosk, our engineering team delivers reliable hardware built for demanding commercial environments.
Learn more about our Ticketing Kiosk Solutions or explore our OEM/ODM Manufacturing Services to discover how we can support your next self-service kiosk project.
