A rapidly expanding four-star hotel group with multiple properties across Southeast Asia was facing increasing pressure during peak check-in hours. With occupancy consistently above 85%, the front desk frequently experienced long queues between 2:00 PM and 7:00 PM, negatively affecting guest satisfaction and placing heavy workloads on reception staff.
The hotel wanted to modernize its guest arrival experience without significantly increasing labor costs. Their objectives included:
- Reduce guest waiting time during peak hours
- Enable 24/7 self-service check-in
- Automatically issue room key cards
- Integrate with the hotel’s Property Management System (PMS)
- Improve operational efficiency while maintaining a premium guest experience
After evaluating several hospitality self-service providers, the hotel selected AONKIOSK’s APK18 Hotel Self Check-in Card Dispensing Kiosk.
The Challenge
Before deployment, the hotel encountered several operational bottlenecks.
Long Front Desk Queues
During busy periods, guests often waited 10–20 minutes simply to receive room keys.
Business travelers arriving after flights expected a faster, more digital experience.
Labor Shortages
Receptionists spent much of their shift performing repetitive identity verification and key card issuing rather than delivering personalized guest services.
Late-Night Arrivals
Guests arriving after midnight depended on limited staffing, increasing operational costs while reducing service consistency.
Inconsistent Guest Experience
Different staff members processed check-ins differently, creating inconsistencies and occasional human errors.
The Solution
The hotel implemented multiple AONKIOSK APK18 Hotel Self Check-in Card Dispensing Kiosks throughout the lobby.
Using the kiosk, guests can complete the entire check-in process independently within minutes.
The workflow includes:
- Select preferred language
- Scan passport or national ID
- Reservation verification
- Guest information confirmation
- Payment or deposit (optional)
- Digital signature
- Room assignment via PMS
- Automatic RFID room card dispensing
- Receipt printing or QR code confirmation
The solution integrates seamlessly with the hotel’s existing PMS, payment gateway, RFID encoder, passport scanner, receipt printer, and optional facial recognition module.
Hardware Configuration
The deployed APK18 configuration included:
- 18.5″ Full HD capacitive touchscreen
- Industrial PC with Intel processor
- Passport & ID scanner
- RFID room card dispenser
- Thermal receipt printer
- QR code scanner
- EMV payment terminal
- HD camera
- Speaker & microphone
- Network connectivity (LAN/Wi-Fi/4G optional)
Designed for continuous commercial operation, the kiosk provides stable performance in high-traffic hospitality environments.
Software Integration
One of the major advantages of the APK18 platform is its flexible software architecture.
The hotel integrated the kiosk with:
- Property Management System (PMS)
- Hotel booking platform
- Payment gateway
- Key card management system
- Guest identity verification system
- Hotel CRM
Because AONKIOSK supports customized software integration, the deployment required minimal changes to the hotel’s existing IT infrastructure.
Results After Deployment
Within three months of installation, the hotel reported significant operational improvements.
| Performance Indicator | Before | After |
|---|---|---|
| Average Check-in Time | 12 minutes | Under 3 minutes |
| Front Desk Queue Length | Up to 25 guests | Usually fewer than 5 guests |
| Reception Workload | 100% manual | Reduced by approximately 60% |
| Guest Satisfaction Score | 4.3/5 | 4.8/5 |
| Late-Night Staffing Requirement | Two staff | One staff |
The hotel also observed higher guest adoption than expected, particularly among business travelers and younger guests who preferred self-service technology.
Why APK18 Was the Right Choice
Several factors influenced the hotel’s decision.
Professional Hospitality Design
Unlike generic kiosks, APK18 is purpose-built for hotel self check-in applications with integrated card dispensing capabilities.
Flexible Customization
Hardware modules can be configured according to hotel requirements, including passport scanners, payment devices, facial recognition cameras, RFID card dispensers, and more.
OEM & ODM Manufacturing
As an experienced kiosk manufacturer, AONKIOSK offers complete OEM and ODM customization, allowing hotel groups to maintain consistent branding across all properties.
Reliable Industrial Hardware
Designed for 24/7 continuous operation, APK18 delivers the stability required for hotels operating around the clock.
Global Deployment Experience
AONKIOSK has extensive experience delivering self-service kiosk solutions for hospitality, healthcare, retail, ticketing, finance, government, and smart city projects worldwide.
Customer Feedback
“The self check-in kiosks transformed our lobby experience. Guests appreciate the convenience, while our reception team can now focus on providing personalized hospitality rather than repetitive administrative tasks. The integration with our PMS was smooth, and AONKIOSK provided excellent technical support throughout the deployment.”
— Operations Director, International Hotel Group
